NICE Systems (NASDAQ: NICE) today announced the
launch of its cloud-based Workforce Optimization (WFO) suite, the first
to offer full capabilities for Recording, Quality Management, Analytics ,
Workforce Management, Performance Management, Incentive Compensation
Management, and Voice of the Customer, all deployed in the cloud. These
solutions are offered as Hosted or as Software as a Service (SaaS) to
provide customers greater flexibility, lower upfront costs, and faster
implementation....
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