Monday 11 February 2013

SapphireIMS Strengthens its Service Desk

SapphireIMS, one of the leading providers of end-to-end IT Service Management solutions, today announced that SapphireIMS has strengthened its service desk offering, to enable the enterprises to provide an improved and a better service for their customers. SapphireIMS service desk is an ITIL certified IT service management platform enabling organizations to model service delivery management functions (which includes IT and Non-IT) and track the adherence. This allows the CXO's and decision makers to get bird's eye view of the entire service delivery operations...

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