SapphireIMS, one of the leading providers of
end-to-end IT Service Management solutions, today announced that
SapphireIMS has strengthened its service desk offering, to enable the
enterprises to provide an improved and a better service for their
customers. SapphireIMS service desk is an ITIL certified IT service
management platform enabling organizations to model service delivery
management functions (which includes IT and Non-IT) and track the
adherence. This allows the CXO's and decision makers to get bird's eye
view of the entire service delivery operations...
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